SHIPPING POLICY
At R.V.H, we want every order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and deliver orders placed through rvhclothing.com.
ORDER PROCESSING
Once your order has been placed, it will normally be processed and dispatched within 24–48 hours.
During this time, we verify your order details, confirm the delivery information and prepare your items for dispatch.
Orders placed during weekends, public holidays or particularly busy sale periods may require additional processing time.
ESTIMATED DELIVERY TIME
Once your order has been dispatched, delivery normally takes approximately 7–12 working days.
Working days are Monday to Friday, excluding UK public holidays.
Please note that all delivery times are estimates. Delays may occasionally occur due to customs checks, carrier disruptions, public holidays, peak sale periods, severe weather, incorrect address information or other circumstances outside our reasonable control.
DIRECT SUPPLIER DELIVERY
Some R.V.H products are dispatched directly from our trusted international suppliers.
This allows us to send your order directly from the supplier to your address, without first transporting it to a separate R.V.H warehouse.
As a result, some parcels may be shipped from outside the United Kingdom, including from China.
Because items may be dispatched from different supplier locations, an order containing multiple products may occasionally arrive in separate parcels.
Where this happens, you may receive separate tracking information for each parcel. You will not be charged any additional delivery fees.
FREE TRACKED DELIVERY
We offer free tracked delivery on every order within the United Kingdom, with no minimum spend.
Once your order has been dispatched, you will receive an email containing your tracking information so you can follow your parcel’s journey.
Please allow a short period for the tracking information to become active after receiving your dispatch confirmation.
DELIVERY PARTNERS
Depending on the product, supplier location and delivery address, your order may be transported by an international delivery partner before being transferred to a local UK carrier for final delivery.
The carrier shown in your tracking information may therefore change while your parcel is in transit.
DELIVERY ADDRESS
Please check that your name, address, postcode and contact details are correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to update your details. However, once an order has entered processing or has been dispatched, we cannot guarantee that the delivery address can still be changed.
R.V.H cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details provided when placing the order.
DELIVERY DELAYS
If your order has not arrived within the estimated delivery period, please check your tracking information first.
Tracking updates can occasionally take several working days to appear, particularly while a parcel is being transferred between international and local delivery partners.
If there has been no tracking update for an extended period, please contact us at:
Include your full name, order number and the email address used to place your order. Our customer care team will review the available tracking information and assist you with the next steps.
LOST OR MISSING PARCELS
If your tracking information shows that your parcel has been delivered but you have not received it, please first:
- Check around your property and any designated safe place.
- Ask other members of your household.
- Check with nearby neighbours.
- Contact the delivery carrier using your tracking details.
If you are still unable to locate your parcel, contact us at:
Please include your order number and tracking information so we can review the delivery with the relevant carrier.
SEPARATE PARCELS
If your order contains multiple items, they may be dispatched separately and arrive on different days.
Receiving one item does not necessarily mean that the remaining items are missing. Please check your dispatch emails for any additional tracking numbers.
CUSTOMS AND IMPORT PROCESSING
As some orders may be dispatched internationally, parcels can be subject to customs processing.
Customs checks may occasionally extend the estimated delivery time. These checks are carried out by the relevant authorities and are outside the direct control of R.V.H.
QUESTIONS ABOUT DELIVERY
If you have any questions about your order or delivery, please contact our customer care team at:
Please include your order number whenever possible so we can assist you more efficiently.